Refund policy
Patterson Provisions LLC - Return and Refund Policy
1. Returns and Exchanges
At Patterson Provisions LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of receiving your order for a refund or exchange, subject to the conditions outlined below.
2. Eligibility for Returns
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use, damage, or are not in their original packaging may not be eligible for return.
3. Return Process
To initiate a return, please contact our customer service team at info@pattersonprovisions.com. You will be provided with instructions on how to return the item. Please include your order number and reason for the return in your communication.
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 60 days.
5. Exchanges
If you wish to exchange an item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement item or issuing a refund.
7. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods.
- Personalized or customized items.
- Gift cards.
8. Changes to Return and Refund Policy
Patterson Provisions LLC reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase with Patterson Provisions LLC, you agree to abide by the terms of this Return and Refund Policy. If you have any questions or concerns, please contact our customer service team at info@pattersonprovisions.com.